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All deliveries will be made between 7.30 am and 4pm Monday to Friday, excluding public holidays and weekends. If no-one is available to accept the delivery, we will re-attempt the delivery the next day. We will try our best to accommodate a specific delivery time, but this may not always be possible.
Wherever possible, all orders should be checked before being signed for. However, to limit maintain social distancing, delivery drivers may ask for your name and sign the POD on your behalf, rather than passing you their handheld device to sign.
On receipt of your order, please carefully check the supporting delivery note to ensure that the contents of your delivery match the items mentioned on the delivery note. If there are any discrepancies, see below for advice on reporting shortages or missing items, picking errors and damaged items.
Orders placed online or over the phone before 5pm will be delivered the next working day (subject to the items being in stock). We endeavour to process all orders emailed to Customer Service on the same day, but sometimes this might take a little longer.
FURNITURE DELIVERY & INSTALLATION
We are proud to offer our customers a vast range of office furniture carefully selected by our interiors team at Codex.
We hold a wide selection in stock in our own warehouse in Dublin 9 which can be delivered and installed within a few days. Other ranges that are made to order will take longer.
Some furniture items are delivered flat-packed and require self-assembly. For more information on delivery times and installation costs, talk to your account manager. Alternatively, you can email Customer Service or call us on 01 882 2022 and we'll do our best to help.
DELIVERY OF BULKY OR HEAVY ITEMS
Delivery of oversized items might take an extra day or two while we co-ordinate two people to lift the item or consult with you on the best day to deliver.
DELIVERIES TO APARTMENTS
For home deliveries to apartments, please meet the driver at the main entrance to your building. For all home deliveries, please include your Eircode and phone number with the order in case our driver needs to contact you.
Requests for returns of stationery items can be placed by emailing Customer Service or calling us on 01 882 2022. Alternatively, you may submit an online returns form located at the bottom of the page.
Codex offers a No Quibble returns policy on the majority of our day to day items for a 30-day period from the date of delivery, provided that the goods are unopened and fit for resale.
Some items may not be returned including dated products (foodstuffs, diaries and wall planners), furniture and bulky warehouse products (our Slingbys range) and some of our technology items.
When goods are in accordance with this policy, our team will issue you with a confirmation of the goods including the collection address.
Goods will be collected by our distribution team within 48 hours of your request and credited to your account within 72 hours of collection.