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Returning Products is Now Easier


You can now submit return requests directly through your Codex online account using the new Online Returns Form. 

This provides a quicker and more convenient way to request a return.


Watch the quick video on how to fill out the Online Return Form:




Before Submitting a Return

Products may be eligible for return if they:

  • Were delivered within the past 30 days
  • Are marked as returnable on the Codex website
  • Are unused, undamaged, and in their original unopened packaging

Please note that non-returnable products are clearly identified on the website.

 

 How to Submit a Return

  1. Log into your Codex account.
  2. Navigate to My Account.
  3. Select Orders.
  4. Open the relevant order.
  5. Click Returns Form.
  6. Complete the requested information and submit your return request.

 

Return Reasons Available

The form includes several return options, including:

  • Damaged
  • Faulty
  • Change of Mind
  • Duplicate Order
  • Keying Error
  • Late Delivery
  • Pack Size Error
  • Doesn't Match Expectations
  • Product Expired
  • Keyed to Wrong Address


Additional Information

For damaged or faulty products, photographs must be provided to support the return request.

Once submitted:

  • Customer Service will review your request.
  • If approved, you'll receive a Sales Return Order reference.
  • Collection arrangements will be made.
  • Goods are typically collected within 5 working days, followed by account credit processing.


Please check the Codex Returns Policy


Need Assistance?

If you cannot complete the returns form, please contact Customer Service on 01 882 2022 or email cssupport@codexltd.com


Request Quotes Directly from Codex


We've introduced a new Quote Request feature to make it easier to obtain pricing for products directly through the Codex website.


How It Works

When viewing products on the basket page, you can select the Quote button, save the file and submit a request directly to our team by email.

Benefits of the New Quote Feature

  • Faster quote requests
  • Convenient online submission by email
  • Reduced need for email threads and phone calls

Need Help?

If you have any questions regarding a quote request, please contact our Customer Service team, who will be happy to assist.


Find Products Faster with Our Enhanced Search Experience


We've upgraded the Codex search experience to help you find products more quickly and accurately.

The new AI-powered Search is designed to understand what you're looking for, even when you don't enter an exact product code or product name.


What's New?

The new search can now:

  • Match partial product codes and keywords
  • Suggest products as you type
  • Correct common spelling mistakes
  • Show related products and alternatives
  • Return more relevant results based on search intent
  • Display personalised recommendations for logged-in customers


Why Do Search Results Look Different?

The new search engine focuses on relevance rather than exact matching alone.

For example, if you search for 47900, you'll still see that exact product in the results. However, you may also see related products from the same range if the search engine determines they are relevant to your query.

This helps customers discover alternatives and find products more efficiently.


Tips for Better Search Results

✅ Search by product code, keyword, or product description

✅ Use partial codes if you don't know the full item number

✅ Take advantage of autocomplete suggestions

✅ Check related products that may meet your requirements


Logged-In vs Logged-Out Experience

Search results may vary depending on whether you're logged into your account.

Logged-in customers can benefit from personalised search experiences that may include:

  • Recently viewed products
  • Previous purchases
  • Recent searches

This helps surface products that are most relevant to your business.


Please follow this link to access the Frequently Asked Questions section.

As part of the first phase of development in our continuous improvement program, we have redesigned our main menu from the ground up. The objective was to make navigating the Codex website easier and more intuitive. Our team utilised data and analytics to design a menu that is both aesthetically pleasing and user-friendly.



Codex has developed a simple and effective dropdown menu system that makes it easier to use and navigate. Categories, subcategories and quick links are now just a hover away. This will reduce the time it takes to find your desired item.



The new menu adapts to your viewing environment, whether it's scrolling down the page or even viewing on a mobile phone.



In order to follow this guide, you will first need to be logged in to your Codex account  


STEP 1:
Find all your Contract Items by clicking the  MY CONTRACT PRODUCTS  in the top left corner of the screen.



STEP 2: 

You will then be brought to the Contract Items page. Here you have a number of options:

  • Search specific contract products.
  • Filter contract products i.e by brand or category.
  • Sort contract products by category, A-Z, Z-A.
  • Add contract products to your basket.



STEP 3: 

As you browse products on the store you can use filters to ensure contract only products are shown. 

When you are looking at products within a category, open More Filters and toggle on ‘Display contract products only’, now only products within your contract will show on the page.



This can also be done in your Favourites lists





In order to follow this guide, you will first need to be logged in to your Codex account   


STEP 1: Hover your mouse cursor over the Favourites tab at the top right of your screen. Then select + New List.



STEP 2:

Input the name of your new list. You will also be asked to select whether it is a Personal Favourites List or a Company Favourites List from the drop-down menu. This is to help differentiate lists when multiple users are on the same account. 




STEP 3: 

Your Favourites List has now been made. Find your list by hovering over the Favourites tab and clicking your selected list from the options provided.




ADDING PRODUCTS TO YOUR FAVOURITES LIST 

 

To add a product to your Favourites List, there are a few ways:

 

Option 1: Search Bar


When you first create your list, it is empty. You can easily search a product in the search bar if 

you have the product name or code available.


Option 2: File Import


You can import a simple EXCEL spreadsheet with a list of all the product codes you would like in your list.



Option 3: Favourites Icon 

You can add a product to your Favourites List when browsing by clicking on the Favourites icon which appears as you hover over a product image.

 

You can also add a product to your Favourites List by clicking the ADD TO FAVOURITES when you are on the product profile page. ­­


After successfully adding a product to your Favourites List you will see a pop on the screen confirming this.


 

Always make sure to check that you are adding the product to the correct Favourites List.



REMOVING PRODUCTS FROM YOUR FAVOURITES LIST

 

STEP 1:

Find your list by hovering over the Favourites tab and clicking your selected list from the options provided.



STEP 2:

In your Favourites List page, simply remove a product by clicking the icon on the right side of the product.





In order to follow this guide, you will first need to be logged in to your Codex account 


STEP 1:After adding an item(s) to your basket, navigate to the basket page by clicking on the basket icon in the left corner of the screen. Your basket preview will then appear.



STEP 2:Next, click the To Basket button and you will be brought to the Basket page.

 



STEP 3: 

On the Basket page you can review what item(s) you have added, adjust quantities, remove items and select Cost Centres. 

In order to save your basket, go to Basket Options and select Save Basket from the drop down menu. 



STEP 4:

You will be asked to name your Saved Basket and be given the  options:

  • Save and close: This option will save your basket then restart a new shopping session.
  • Save and continue: This option will save your basket but leave the items in your current session and you may continue shopping or adding items to this basket.



LOAD AND DELETE BASKETS


Find all your Saved Baskets by clicking the My Account icon Icon Description automatically generated in the top left corner of the screen, then select Ordering > Saved Baskets.

You will then be brought to the Saved Baskets page:
  • By clicking    you can load the basket or rename it. 
  • Delete a basket by clicking the bin icon 

 




In order to follow this guide, you will first need to be logged in to your Codex account 


STEP 1: 
After adding an item(s) to your basket navigate to the Basket page 



STEP 2:
On the Basket page, you can enter your coupon code to the section above CHECK OUT SECURELY. 




In order to follow this guide, you will first need to be logged in to your Codex account


 On the Checkout page you will find four key sections: 

  • Contact Details
  • Delivery Details
  • Delivery Options
  • Review & Pay


The focus of this guide is Delivery Details


If there are any incorrect contact details, notify your account manager or get in touch with Customer Support.

 

DELIVERY DETAILS


The address you provided when setting up your account is the address that will automatically be populated in this section.


You can add alternative addresses by selecting +New Address, however this is only available if your Codex account authorises you to do this. If this function is not available on your account, simply contact your account manager or get in touch with Customer Support and request it be enabled.


Once it is enabled you may add new addresses for delivery.


ADDING A NEW ADDRESS 


You have two options for adding a new address:

  • Address / Eircode lookup
  • Manually entering your address


To enter your address manually simply click the dropdown arrow to expand the Delivery Details Section

 

 





In order to follow this guide, you will first need to be logged in to your Codex account    


Cost Centre is the term used for where the cost of a purchase(s) is to be sent to within a business. Some businesses may only have one but larger ones may have more i.e  HR, Accounts or Finance.

Cost Centres can easily be set up on your account, simply contact Customer Support and this can be arranged.


 

Navigate to Cost Centres by clicking the My Account icon and selecting Cost Centres from the menu. Here you will see all of the Cost Centres associated with your Codex account. 

You can also access your Cost Centres via your Account Dashboard


To view a breakdown of your Cost Centre spending simply hover your cursor under the Current Amount section. You can also do this by clicking 'view' to inspect the Cost Centre.










In order to follow this guide, you will first need to be logged in to your Codex account  


Being an approver of an account means you can control and authorise orders and budgets. There can be multi-tier approvals as well as approval workflows of order confirmation that can be set up on your account. If you do not have this facility on your account and you would like to have it set up, contact your account manager and we can have this arranged for you.


DEFINITIONS


REQUESTER 
The user that needs an order approved. Any user can be setup to have any other user approve their orders.

APPROVER

This is a standard approver. 

  • You can Approve or Reject orders.  
  • You cannot edit orders unless you are a super approver


SUPER APPROVER

This is a standard approver that can also edit orders. They can Approve or Reject. They can also edit orders

  • You cannot edit credit card orders 
  • You can edit orders on account
  • You can edit an order and then checkout 
  • You can can edit an order and then simply approve the order


EXECUTIVE APPROVER

This is a standard approver that can also approve other approvers orders

  • You can Approve Order
  • You can Can Approve or Reject
  • You can Edit Order
  • You cannot edit orders unless you are a super approver




HOW THE APPROVAL PROCESS WORKS


STEP 1: ORDER REQUIRES APPROVAL

Once a user places their order they will be notified that their order has been sent for approval. This user is now a 'requester'

Users can view all Order Approval requests via the Orders widget on their account Dashboard. Simply click the Awaiting Approval tab in Orders to see the status of order requests.


STEP 2: ORDER REQUIRES APPROVAL


An Order Approval email is sent to all approvers selected as an approver for a 'requester'. When an Approver wishes to review an order request they will need to navigate to Orders on their account Dashboard then click the Awaiting Approval tab. 


After selecting an order to view, the approver will have an option to 'Accept' or 'Reject' this order. Once an order is approved the status of the order will change to 'In Progress'. This is status will also update for the requester.


  • If an approver is not selected or the order is beyond any of the approvers settings of all of the approvers this email is sent to the Account Admin set for the account. 


  • If an Executive Approver is selected, once the previous approver has approved the order, the executive approver will receive this email.


  • Once the order is approved it will immediately be processed. 


ORDER NOT APPROVED

In the case that an order is not approved, an update email will be sent only to the requester who's order was rejected