Returning Products is Now Easier

You can now submit return requests directly through your Codex online account using the new Online Returns Form. 

This provides a quicker and more convenient way to request a return.

Watch the quick video on how to fill out the Online Return Form:

Before Submitting a Return

Products may be eligible for return if they:

• Were delivered within the past 30 days
• Are marked as returnable on the Codex website
• Are unused, undamaged, and in their original unopened packaging

Please note that non-returnable products are clearly identified on the website.

 How to Submit a Return

1. Log into your Codex account.
2. Navigate to My Account.
3. Select Orders.
4. Open the relevant order.
5. Click Returns Form.
6. Complete the requested information and submit your return request.

Return Reasons Available

The form includes several return options, including:

• Damaged
• Faulty
• Change of Mind
• Duplicate Order
• Keying Error
• Late Delivery
• Pack Size Error
• Doesn't Match Expectations
• Product Expired
• Keyed to Wrong Address

Additional Information

For damaged or faulty products, photographs must be provided to support the return request.

Once submitted:

• Customer Service will review your request.
• If approved, you'll receive a Sales Return Order reference.
• Collection arrangements will be made.
• Goods are typically collected within 5 working days, followed by account credit processing.

Please check the Codex Returns Policy

Need Assistance?

If you cannot complete the returns form, please contact Customer Service on 01 882 2022 or email cssupport@codexltd.com